Payment Disputes

If you do not recognise a payment, contact [email protected] so we can identify it and assess any refund due. You retain the right to contact your bank directly. No penalty is imposed for exercising that right, and withdrawing a dispute is not a condition for a legitimate refund.

If a bank dispute is already open, we coordinate with Stripe and the bank to avoid duplicate credits. We provide only relevant evidence of payment, terms accepted, communications and service delivery. Document contents are not routinely included in dispute evidence. A bank dispute does not itself replace cancellation; you can cancel future renewals at any time in your account.